Event Day Host

This application is open now for our 2024 July Draft Day Hiring Event.About Mercedes-Benz StadiumMercedes-Benz Stadium is the home of the Atlanta Falcons and Atlanta United and opened for its first events in August 2017. The stadium is also host of numerous other sports and entertainment events. The multi-purpose venue features flexible capacity that can expand to up to 83,000 seats; a retractable roof structure inspired by the oculus in the ancient Rome Pantheon; views of the Atlanta skyline; a 360-degree HD video halo board that, at nearly six stories tall and 1,100 linear feet in diameter, is the largest in the NFL and the world; an exterior fan plaza that provides fans with pre- and post game entertainment; and a host of bars, restaurants and unique gathering destinations offering fans an unparalleled game day experience. Mercedes-Benz Stadium is part of AMB Sports & Entertainment, which also includes the Atlanta Falcons and Atlanta United.To learn more about Mercedes-Benz Stadium visit www.mercedesbenzstadium.com. Follow us on Facebook, Instagram and Twitter.Who we are:We use our core values as a compass to guide our decisions because they are our North Star. If we live our core values daily, we know everything else will take care of itself. We enjoy a culture rooted in giving back to others through our time, talents, labor, and financial commitment. We are successful when we collaborate with and value each other like family, maintain a hunger to delight guests and continuously innovate, listen closely for even the smallest need for improvement, stand up for convictions, and genuinely own our responsibilities as if our name is on the outside of the building.Our Ideal Candidates:Actively Listen – Take an active role in listening by being present in the moment, using healthy body language, and ensuring joint understanding. When we read between the lines and hear what others are saying and what they are not saying, we encounter amazing opportunities to go the extra mile in serving them.
Collaborate – Realize that we are better together than we are alone. We achieve much better results when others have the opportunity to add their diverse perspectives. Be open to feedback and actively seek input from a variety of people at varying levels because the best ideas come from those who are closest to those we serve.
Engage in Servant Leadership – Put others ahead of yourself even when it's difficult. Find opportunities to lead by example in the way you pitch in and help others. Giving back to others is at the heart of what we do.
Build Relationships – Cultivate trust in relationships by showing respect and sensitivity. Invest time in helping others to continuously improve by listening to their ideas and helping them to continuously improve.
Own Results – Own issues you encounter even when they are outside of your area of responsibility by taking action or seeking out the needed resolution. You are empowered and expected to take risks aimed at exceeding the expectations of our guests. Take advantage of this rare opportunity by utilizing available resources.
Position SummaryThe Event Day Host for Mercedes-Benz Stadium is an integral part of our guest service initiatives. We rely on our Hosts to provide exceptional hospitality by treating everyone at Mercedes-Benz Stadium like a welcomed guest in our home. In this position, you have the unique ability to show the true spirit of "Southern Hospitality" while showcasing your positive energy and warm personality. Your strong interpersonal and communication skills will help you resolve guest challenges and create lasting positive memories. The following positions are part-time Event Day Host roles positions that you may be selected for:
ELEVATOR HOST: Elevator hosts are specialists who control our vertical transportation throughout Mercedes-Benz Stadium. Their primary focus is the support of our ADA guests throughout the event. Elevator Hosts also provide access control to some of the most exclusive areas in the stadium including the Press Box and the Gullwing Club. In addition, Elevator Hosts are expected to know all floors of the stadium to control access to back of house and team affiliated areas where guests may not have access.
GATE HOST/GREETER: Are you the life of the party? Do you enjoy all types of Georgia weather? Gate hosts are our first impression, big personality, hype crew specialists! They are the gateway Team Members who are outside having fun, dancing and welcoming guests as they arrive! Team Members perform basic ticket trouble shooting at the turnstiles, help direct guests into the stadium, perform complimentary wheelchair escorts and maintain ticket integrity. Do you have the relentless energy and smile to be a successful Gate Host/ Greeter for Mercedes-Benz Stadium?
GUEST SERVICE HOST: Guest Service Hosts are the specialists who work our Guest Service Centers and Guest Service kiosks. These Team Members welcome guests, assist with ticketing access and challenges, answer event related questions, provide directional information, solve guest challenges and ensure that all guests have an exceptional experience.
PREMIUM SEATING HOST: Premium Seating Hosts are the specialists who work in our Clubs and Suites. These Team Members control entry points and access, provide directional information, welcome guests at their sections, check tickets, answer event related questions, solve guest challenges and ensure that all guests have an exceptional experience.
SEATING HOST: Seating Hosts are the specialists who work our Seating Bowl aisles, staircase access control points, escalator landings and elevator lobbies. These Team Members provide directional information, welcome guests at their sections, check tickets at the tops of aisles, control access, answer event related questions, solve guest challenges and ensure that all guests have an exceptional experience.
MOBILE ORDER AMBASSADOR: Our Mobile Order Ambassadors will function in a support capacity for mobile ordering. These ambassadors will be responsible for reminding/assisting guests with accessing their 4-digit order number when they enter the concession queue, answering mobile order related questions and help solve high-level troubleshooting the guest may face. Must be comfortable interacting with guests and have general knowledge of mobile devices (iOS and Android).
WESTSIDE AMBASSADORS: A unique group of west side high school students who have successfully graduated from The American Explorers program. They are specialists who are stationed in areas of need on event day extending from; Guest Service, Seating Host, Elevator and Suite Attendants. Ambassadors are paired with team captains and team mentors to assist in providing directional information, to solve guest challenges and to ensure that all guests have an exceptional experience.
Required Skills• Must be 18 years old or older to apply.
• Must be available for a minimum of 75% all major events held at Mercedes-Benz Stadium including Atlanta Falcons, Atlanta United, college football, concerts, etc. Team Members must be available for events on nights, weekends, and holidays.
• Must enjoy helping others and working within a team environment.
• Must be willing to perform other duties, functions, special projects, and responsibilities as assigned by supervision, including duties that require working outdoors.
• Proactive in seeking out positive interactions with both guest and coworkers and interested in maintaining those positive relationships.
• Must enjoy speaking and interacting with others in a warm, friendly, and respectful manner.
• Must be available to attend all necessary in-person and virtual training as a prerequisite for employment.
• Ability to stand, walk or walk up and down stairs throughout an event
About Us AMB Sports & Entertainment is part of the Blank Family of Businesses comprised of the National Football League's Atlanta Falcons, Major League Soccer's Atlanta United FC, Mercedes-Benz Stadium, Atlanta Drive GC, and PGA TOUR Superstore.
Family of BusinessesAbout Atlanta Falcons The Atlanta Falcons are a professional American football club and member of the National Football League (NFL). The team's headquarters and practice facility are located on a 50-acre site in Flowery Branch, Georgia. The Falcons' NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur M. Blank in 2002. Under Blank's leadership, the Falcons have become one of the League's premier teams on and off the field, playing their home games at Mercedes-Benz Stadium. For more information, visit www.atlantafalcons.com, and follow @AtlantaFalcons.
About Atlanta United Atlanta United joined Major League Soccer in 2017 and won the 2018 MLS Cup in just its second season, the earliest an expansion team has won the title since 1998. The club has set multiple league records including season tickets sales (36,000-plus), single-season average (53,002) and total home attendance (901,033). Owned by Arthur M. Blank, Atlanta United plays its home matches at Mercedes-Benz Stadium. For more information about Atlanta United, including how to purchase season tickets, visit: www.atlutd.com , and follow @ATLUTD.
About Atlanta Drive GC Atlanta Drive GC became one of the six founding members of TGL in August of 2023 and will participate in the inaugural season of TGL beginning in January of 2024. Atlanta Drive GC is owned by businessman and philanthropist Arthur M. Blank and is part of AMB Sports and Entertainment (AMBSE), which is comprised of the National Football League's Atlanta Falcons, Major League Soccer's Atlanta United FC, Mercedes-Benz Stadium, Atlanta Drive Golf Club, and PGA TOUR Superstore.
About Mercedes-Benz Stadium Opened in August 2017, Mercedes-Benz Stadium is a world-class sports and entertainment venue in downtown Atlanta and home to the National Football League's Atlanta Falcons and Major League Soccer's Atlanta United. The multi-purpose stadium was named the 2019 Sports Facility of the Year and is host to major sports and entertainment events, including the 2026 World Cup, the 2018 and 2025 College Football Playoff National Championships, the 2018 MLS Cup, and Super Bowl LIII. Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum Certification and the first stadium worldwide to achieve TRUE Platinum Certification for zero waste by the United States Green Building Council. Mercedes-Benz Stadium is proud to be collaborating with naming rights partner Mercedes-Benz and thirteen founding partners including Coca-Cola, Equifax, The Home Depot, Novelis, SCANA Energy, Truist, IBM, Georgia Power, American Family Insurance, Global Payments, Ticketmaster, and Delta Airlines.
The Home Depot Backyard, Atlanta's #BestBackyard, is an 11-acre multi-use greenspace in the heart of downtown, adjacent to Mercedes-Benz Stadium, that is full of unique opportunities for the local community and visitors alike. Serving the Atlanta community since 2018, the Home Depot Backyard provides a broad spectrum of programming for all audiences and has hosted a wide array of community events while also serving as the premier parking and tailgating destination for the Atlanta Falcons (NFL), Atlanta United (MLS), and other stadium events. The Home Depot Backyard focuses on three key pillars - Arts and Culture, Health and Wellness, and Inspired Learning - through offering a variety of activities from daily fitness classes to one-of-a-kind events focused on uplifting the community. To learn more about The Home Depot Backyard, visit thehomedepotbackyard.com or follow us at @thdbackyard on Facebook , Instagram , Twitter , and Tik Tok .
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