Field Service Engineer - Productive IndustriesTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. As a Field Service Engineer -Productive industries, you will execute service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality and satisfying customer service.In this role you will be responsible for providing routine maintenance and on-site or remote technical support.
This is a position with global grade14
Your responsibilitiesTake care of field responsibilities (maintenance work - operational tasks - participation in engineering projects - participation in audits - technical training dictates).Contributes to customer satisfaction by planning and executing service work as per customer order and expectation(s) and ensures customer retention by delivering superior customer experience and effectively communicating.Displays clear understanding of sense of urgency and care in their own area of responsibility.Ensures customer retention by delivering superior customer experience and effectively communicating.Works with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points.Utilizes the local practices to notify the account team about the opportunities.Performs field service tasks, identifies technical issues, and performs analysis through remote or on-site activity in service categories and products for which they are certified to perform.Utilizes all relevant tools.Prepares material lists needed for service activity and ensures that all materials, parts, and equipment are available and of appropriate quality for service activities.Plans and executes work on a first-time right approach with customers, and ensures the job is done on time and as per quality standards.Identifies improvement needs and potential solutions for them in the ways of working.Troubleshoots equipment/process failures, requests proactive corrective actions, and makes recommendations to avoid such issues in the future.Your backgroundBachelor´s Degree in Electronic, Electrical - Automatization Engineering and/or Electronic, Electrical – Automation Technician.Two years of experience working in similar positions.Experience working in Programming PLC // Drives AC/DC.Car Driving license (Desirable).Intermediate English level.Proven leadership skills, with a collaborative, solution-focused approach and strong written and spoken communication skills.Availability to travel in the country and abroad (Approximately one week per month).More about usWe look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.Work model: hybrid #LI-hybrid
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