Job Description - Field Service Expert (MER00035V3)
Description
Technical Assistance and Support: Provide technical assistance to Retail Network / MB Egypt / Fleets Provide technical help desk supportSupport in rectification of major faults and problemMonitor the quality of work through random field audits Retail Network Audit :
Prepare List/Audit availability/usage of special tools and equipment Check availability /usage of technical literature and informationObserve qualification of technical workshop staff and propose measures for improvement (to Retail Network and MB Eg Training)Conduct / coordinate `mystery customer` audits Warranty and Goodwill: Assist warranty team through checking technical aspects of warranty and goodwill claims upon their request Plan/ Coordinate/ Follow up Recall/Service Measure/Service Letter Scrapping Activities: Control, follow up, and check the scraping procedures on a regular basisAssist in scrapping of all warranty materials before the final delivery to the scrapping agent. Technical Reporting: Conduct technical report to Mercedes-Benz AG Follow up on sent reports until cases are closedUpon request act as technical expert witness MBEg Technical Staff Support and Development : Provide guidelines and development plans to retail technical staffPlanning/Coordinating Technical information meetingsDistributing Technical informationProvide technical coaching at Retail Network in coor dination with the Training Team Qualifications Technical Knowledge: Bachelor's Degree in Mechanical and Systems Engineering or any equivalent field is a Must.
Educational Background: Automotive knowledge, whole sales and retail business operations.
Soft Skills/Individual Competence: Excellent communication and interpersonal skills Excellent presentation skillsExcellent leadership and managerial skillsExcellent problem solving and analytical skills Work Experience: 5-7 Years of Experience in Practical and diagnostic work with at least 2 years of experience in a similar position holding the same responsibilities and tasks.
Language: Excellent command of both written and spoken English
Organization Organization Mercedes-Benz Logistics and Distribution Egypt LLC Primary Location Egypt-Egypt-Cairo Work Locations 90 South Road, Building Bureau 175, 5th Settlement 90 South Road, Building Bureau 175, 5th Settlement Cairo 11835
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