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Field Service Technician Santa Fe , New Mexico ID: R-7870 Job Category: Operations Job Type: Full timeFlowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve's culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve. Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits! Role Summary: The Mechanical Field Service Technician troubleshoots and repairs Flowserve's pumps and equipment for our customers in industries such as oil and gas, chemical, nuclear, coal, and wastewater industries. This challenging position requires an experienced mechanic who can provide confident expertise in the face of operational problems. The Field Service Tech will repair and install equipment, oversee start-up, conduct maintenance, and monitor the performance of our products at our customers' locations. While the Tech may be the only Flowserve representative on site, the Tech can call upon the resources of Flowserve's Field Service Team to ensure that our products are operating at peak performance. Flowserve counts on the Field Service Tech to be an indispensable resource to our customers, creating a lasting competitive advantage for our products and services.
Locations: Bethlehem, Arizona, California, Montana, New Mexico, Oregon, Wyoming. This position requires to work 90% of the time in the field, but mostly will travel for short trips (2 to 4 days during the week). Only twice a year it might be required to be away for 3 weeks at a time (1 in spring and the other one in the fall).
Job Description Make direct, in-person service calls in response to customer requests.
Assess mechanical problems and take actions to resolve promptly.
Work side-by-side with our customer's personnel, and lead work crews as required.
Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
Ensure that equipment is installed successfully and on schedule.
Check equipment prior to start-up and assess start-up performance.
Monitor the maintenance and performance of Flowserve equipment.
Train customers in the proper procedures for operating and maintaining Flowserve products.
Collaborate with Flowserve Sales Engineers to ensure a coordinated approach to serving our customers.
Collaborate effectively with the supporting organizations of Flowserve, including the repair centers, customer service, and sales engineering.
Maintain organized, accurate, timely records, including daily reports, jobs quoted, jobs performed, and time and materials charged.
Other duties as assigned.
Qualifications High School diploma or GED equivalent.
Five or more years of experience in mechanical field service, specifically repairing pumps.
Experienced in removing and installing pump bases (epoxy grout, including pressure grout)
Knowledgeable about the industrial applications and operations of pumps.
Must be a self-starter with good follow-through, capable of working independently with little supervision.
Experienced in successfully leading work crews.
Able to explain mechanical problems and articulate the thinking process behind recommendations.
Must be good at complex problems at technical level.
Able to remain calm and even-tempered in the face of challenges, demands, and deadlines.
Excellent ability to read and interpret blueprints, engineering drawings, and schematics.
Capable in Outlook, Word, and Excel.
Skilled at writing clear, concise emails with a professional tone
Must be able to travel and spend time in the field 90% of the time.
Must have an active driver's license with a good driving record; will drive company truck.
Physical activity is required, including frequent lifting up to 50 pounds, ascending/descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round.
Ability to use Microsoft Word, Excel, and Teams is mandatory.
Ability to complete in depth reports, QA/QC data sheets, and any additional paperwork within time constraints.
Preferred Experience/Skills: Field Machining / Welding experience.
Skilled in the repair of large, high-end, single-stage and multi-stage pumps centrifugal pumps (OH, BB, VTP).
Knowledge of BB5 Barrel Pump tear down and assembly is preferred.
Knowledge of API 610 and 686 is a plus.
Experience as a foreman / general foreman/ lead hand during large turnarounds.
California residents only: the pay range for this role is $ 40.82 – 61.27 per hour depending upon experience.
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