We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! The Global Finance Shared Services (GFSS) belongs to one of the main pillars of Global Finance which is Global Finance Infrastructure. GFSS environment allows SAP to maximize the efficiency and effectiveness as well as quality of the Finance processes while delivering global end to end process standards. Within GFSS Cash Collections team for North America and CBG is responsible for collecting regions receivables. The focus is reduction of % invoices overdue & DSO, and the improvement of Cash Flow by driving timely settlement from customer using standardized processes and tools. The department maintains a strong focus on customer experience, in order to do this, will engage with other relevant departments within the company to resolve disputes and inform about necessary impairments. It provides timely and relevant reporting and supporting projects. Task description : - Handling a portfolio of 100 to 200 customers with open receivables. - Analysis and resolution of issues due to lack of payment - Managing customer´s inquiries (external and internal customers) - Interaction with different departments of the organization. - Negotiation of installment plans and debt resolution. - Full accountability of self-portfolio. - Generate reconciliation reports in excel files for customers, with actions taken and next steps. - Promote continue improvement and support to projects. Skills: - Advance English language skills. - University Degree. Finance background preferred. - ISP / CMS / CRM expertise is a big plus. - Proactive and social personality. Ability to work in team. - Detail oriented, organized and solution focus. - Collection background needed. We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ****** For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 390347 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
