About R/GAR/GA is a global digital innovation agency specializing in digital product development, brand transformation, media, and communications for major companies. We are on a mission to help companies grow by enabling them to change, across their business, the experience they offer and the campaigns that take them to market. Our work tends to be a fusion of what we call Stories and Systems: the narrative and the design, technology and the interface working together. R/GA is a brand but it's also a collective of atypical outsiders and misfits who drive everything we do through bold creativity and bright, strategic thinking.About the roleOur Strategists work closely with media and analytics to create impactful, integrated, and measurable strategic platforms. They're thought leaders who find the best approach to clearly present data that drives innovation. They uncover cultural insights that surface opportunities and meaning for brands, and create detailed, yet simple presentations that tell stories and provide recommendations that contribute to the strategic direction of client work. Here's what you should know if you want to be a Freelance Senior Experience Strategist at R/GA: On any given day you might Conduct in-depth interviews with target customers for a new propositionFacilitate a workshop with clients to create a vision for the future of their businessSynthesize insights from myriad sources to identify the most valuable opportunitiesConduct competitor and trend analysis for a new clientRun a survey to size the market opportunity for a new initiativeCreate a prioritized roadmap of initiatives to achieve a desired future state for a new appWork with experience designers and visual designers to ideate and bring new experiences to lifeDesign and input into mindset creationCustomer journey development and service blueprinting for a digital productAdvise project teams on CX measurement best practicesDevelop design briefs The ideal person Has experience consulting with clients or internal stakeholders to unpack and solve their problemsLoves bringing together diverse teams to collaborate on an exciting challengeIs adaptable and flexible, able to switch between different projects in a fast-paced environmentHas a growth mindset and an insatiable appetite for learningAppreciates the value of data and creative thinking to inform and accelerate bringing a vision to lifeHas experience working with multi-channel ecosystems to create seamless experiences across channelsHas an eagerness to generate insights and ideas, but equally excited to roll up your sleeves to get the work done, alone or with othersWorks with autonomy and a high degree of personal responsibilityHas exceptional presentation and storytelling skillsKnows how to develop compelling personas to inform and inspire design team to create products, sevices or experiences attractive to them You bring 5+ years of experience in Service Design, Customer Experience Strategy or relevant school experienceProficiency in an array of research methodologies, qualitative and quantitativeA point of view on specific areas of interest within customer experience, industry trends or sectors and confidence in promoting them both internally and externally from the agency channelsProficiency in English Diversity No matter who you are, where you're from, who you love, follow in faith, disability (or superpower) status, ethnicity or the gender you identify with (please do tell us your pronouns), you're welcome at R/GA. If you have any requests or requirements to support you throughout any interview process, please do let us know.#LI-Remote
