Hr Operations Supervisor

The People Experience Service Supervisor manages the front-line delivery of services to our employees, managers, and retirees in a fast paced and dynamic organization.
Key Responsibilities
. Designs and implements policies and procedures for service center representatives who respond to a variety of employee inquiries and requests in support of the entire employee life-cycle, including onboarding and offboarding employees, benefit and retirement programs, timekeeping and absence management, payroll, employment policies, employee administration and related processes, and employee/manager self-service tools.
. Forecasts staffing needs to ensure the People Experience service team is properly staffed and trained to maintain performance standards.
. Builds and maintains a strong functional team through effective recruiting, training, coaching, performance management, and team building.
. Uses data and metrics to track and measure day to day work and to identify opportunities to improve delivery of services to employees through better workload balancing, ongoing internal and external training, and other process improvements and system enhancements.
. Ensures compliance with employment related federal, state, and local regulations, and company plans, policies, and procedures.
. Manages subordinate staff in the day-to-day performance of their jobs and provides guidance and leadership to the team Supervisor.
. Works closely with the broader People Experience Center leadership team to execute on department and company strategy, priorities, and special projects.
. Ensures the team's goals and performance are consistently aligned to these priorities.