Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.
When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.This position leads an operations organization responsible for 24x7x365 management and support of JPMorgan Chase Linux Operating Systems. The candidate will be responsible for overall stability and health of the service along with driving our transformation to a Site Reliability Engineering (SRE) operating model.
The ideal candidate is an experienced and enthusiastic global leader, with a proven track record of leading development and production support teams as well as being a driver of operational and technology change. This individual has excellent technical, communication, teamwork and inter-personal skills.
RESPONSIBILITIESProvide Command and Control Leadership for production issues impacting the firm.Manage Infrastructure Operations function through group managers.Ensure appropriate resource allocation and organizational structures are in place.Drive partnership with global functional leaders to achieve organizational success.Evaluate current methods and strategy, lead the implementation of changes and improvements.Establish and ensure compliance with policies and procedures for activities within Infrastructure Operations.Provide thought leadership on innovation and software development best practices.Proactively manage dependencies and remove barriers to operational excellence.Lead recruitment efforts, manage and develop teams to maximize their collective contributions.Motivate junior talent to maximize their contributions and encourage professional growth.Foster a mindset of creativity and continuous improvement across the team; constantly raise the bar in how we deliver support for our clients.Be a transformation leader and change agent; constructively challenge team members to advance their technology skills.
QUALIFICATIONS10 years of experience in large-scale, dynamic, high-availability production environments.Excellent understanding of Compute Platforms; Red Hat Enterprise Linux (RHEL), Microsoft Windows and VMWare ESXi operating systems.Experience with Enterprise Logging, Monitoring & Analytics solutions: Netcool, Tivoli, SCOM, Fluentd, Prometheus, Grafana, Splunk, KibanaDevelopment and scripting background; Java, Python, Perl, PowershellProven ability to navigate and lead the intersection of development and operations.Experience with Public Cloud technologies and familiarity with industry landscape and trends.Outstanding communication skills; ability to articulate complex technical and non-technical discussion topics in both written and oral form to clients, peers and senior leadership.Proven ability to independently run a large-scale program or portfolio of work and lead large scale global accountsExperience managing and developing teams with global accountability and responsibility.Experience in information securityFluent in English.Bachelor’s degree in Computer Science or related field, a master’s degree is a plus.Experience in the securities or financial services industry is a plus.
