At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
About this opportunity We are looking for an IT Field Engineer for on-site installation, maintenance, and support of computer systems and networks. He/She should be able to troubleshoot hardware and software issues, perform upgrades, and ensure proper functioning of IT infrastructure & IT Networking equipment such as Firewalls, Router, Switches & cabling. Additionally, should be able to work with remote site end-users and collaborate with remote support teams for complex problem resolution. Strong technical skills, excellent communication, and problem-solving abilities are crucial in this role.
On-site Support: - Provide on-site assistance for the installation, configuration, and maintenance of computer systems, servers, and network devices.
Hardware and Software Troubleshooting: - Diagnose and resolve hardware and software issues promptly, ensuring minimal downtime for users.
Network Setup & Maintenance: - Should be able to work closely with Network Engineers & to follow Network Diagrams to be able to setup Networks at remote sites. Should be all to physically RACK Servers, Nutanix, NW devices such as Firewalls, Routers, Switches, Patch Panels & related to get the Network stood up at remote sites. Strong knowledge of local area networks (LANs), SD WANs and wide area networks (WANs), ensuring connectivity and optimal performance is a must.
Upgrades and Installations:- Execute hardware and software upgrades, installations, and migrations as needed, following best practices and minimizing disruptions.
User Support:- Provide technical support to end-users, addressing their IT-related queries, and offering training on new systems or software.
Security Compliance:- Implement and enforce security policies, ensuring that systems and networks adhere to industry standards and compliance requirements.
Documentation:- Maintain accurate and up-to-date documentation of hardware configurations, software licenses, and network layouts.
Remote Collaboration:- Collaborate with remote support teams such as Networking, System Admins, Backup Teams & Facility Admin to resolve complex technical issues and participate in regular communication to share insights and updates.
Vendor Liaison:- Coordinate with hardware and software vendors to facilitate repairs, replacements, or updates, ensuring seamless integration with existing systems. Specifically with Internet Service Providers & related vendors, to ensure the Network is always up at remote locations.
IT Asset Management:- Manage and track IT assets, including inventory management, ensuring proper disposal of obsolete equipment and adherence to asset management policies.
Emergency Response:- Respond promptly to emergency situations, such as system outages or security breaches, and implement corrective actions to restore services.
Requirements and skills 3-4 years of relevant experience as an IT Field Service Engineer.
Knowledge of network security practices and anti-virus programs
Excellent written & oral communication in English & local languages, with professional articulation skills required for interacting with customers.
Excellent problem-solving and multitasking skills
Customer-oriented attitude
Experience in handling basic audits
Knowledge of IP network, DNS, DHCP, WAN, LAN and experience with troubleshooting all aspects of wired and wireless configuration.
Having experience with Google workspace, Cisco Switching & Routing and OKTA will be an advantage.
Certification in such as CCNA would be a plus
Bachelor's degree in computer science, information technology or a related field
What's in it for you? ? Be part of an ever evolving global organization focused on transformation and innovation
? A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
? Global connectivity to learn from 26,000+ teammates across 52 countries
? Be part of a winning team who embrace diversity, inclusion, and our differences
? Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement
Category: Information Technology
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
Iron Mountain is committed to intentionally creating and supporting an inclusive and diverse workforce. Do you want to know more about our DEI efforts? Click here
At Iron Mountain, we challenge ourselves and inspire others to create innovative business solutions that make a positive environmental and social impact. Do you want to know more about our sustainability efforts? Click here
Employee Resource GroupsDo you want to get involved and make a difference? By joining Iron Mountain, you can also be part of our Employee Resource Groups.
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