How will you CONTRIBUTE and GROW? A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3.6 million customers and patients. Air Liquide's ambition is to lead its industry, deliver long term performance and contribute to sustainability thanks to a customer-centric transformation strategy relying on operational excellence, selective investments, open innovation and a network organization. Air Liquide has identified three major trends which represent growth opportunities, and among them digitization.
The Americas hub Digital & IT team is responsible to build and support digitalization of Air Liquide businesses and operations, with a strong focus on value creation, total cost of ownership, user adoption and change management while ensuring reliable and safe operations.
Air Liquide's Business Service Center (BSC) comprises a dedicated unit (including people, processes and technologies) that is structured as a centralized point of service focused on defined business functions.
Initially the BSC will support the North America ('NAM') cluster and will take on support of the Latin America ('LATAM') cluster in a later phase.The BSC Support Analyst provides high quality, secure technical and functional support on current and future applications that generate business value for Air Liquide internal and external customers. The analyst will be part of a team that is responsible for providing "24 x 7 x 365" application maintenance and management support for Air Liquide's operations in the Americas hub.
This position will perform incident management for in-scope applications, ensuring the incident is managed throughout its life cycle until the issue is closed. The BSC support team performance will be measured via ticket and performance based KPIs. Major applications in scope include: Oracle EBS and related environments R12.2.x (financials, commercial, procurement, Mfg, Oracle mobile apps), ASCP, SOA, GRC, iStore, EDI, OCC (Oracle Cloud Commerce), OATS, OBIEE & essbase, Vertex v7, Maximo v7, LIMS, ALTO interfaces, Servitrax interfaces, Configure Price Quote, Salesforce
Primary Duties and Responsibilities ¦ Provides Level 1, 2 and 3 support for in scope applications
¦ Supports maintenance, patching and release management processes
¦ Performs limited enhancement work, as needed
¦ Handles ad hoc data requests
¦ Performs system administration
¦ Oversees master data management
¦ Recommends and implements efficiency improvements Classification
¦ Follows and enforces Air Liquide's change management processes
¦ Performs system analysis; reviews and corrects errors
¦ Provides technical assistance, problem resolution and troubleshooting support
¦ Works with various stakeholders to deploy software solutions
¦ Works closely with Solution Experts and DBAs to enhance application program performance
¦ Produces technical documentation as required
¦ Provides support for software solutions
¦ Upgrades and maintains software environments Qualifications Education,
___________________ Are you a MATCH? Training or Certification Requirements ¦ Bachelor's degree in Engineering, Computer Science, MIS, Business, or a related discipline, coupled with prior experience as a software developer.
¦ 5+ years experience working in IT support
¦ Experience with one or more of the applications in scope, like AP, AR, GL, FA, INV, CE, OM, MFG
Language Requirements ¦ Spanish fluency required [C1/B2]
¦ English: Intermediate proficiency required [B1/B2]
¦ French language ability a plus General Requirements and Knowledge
¦ Strong organizational and project management skills.
¦ Proficiency in supporting solutions on Oracle EBS platform
¦ Functional knowledge of across multiple EBS modules
¦ Proficiency in using SQL, PL/SQL and Oracle Forms, Oracle Reports (a plus)
¦ Solid verbal communication skills.
¦ Good problem solving skills. ¦ Attention to detail.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
About Us A world leader in gases, technologies and services for Industry and Health.
Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.
Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.
Discover what your professional journey at Air Liquide could be here !
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