Rooted in History, Planting Seeds for the Future- Los Poblanos is a family-owned and managed business located on a historic farm estate with historically significant architecture, organic farmingand a dynamic mix of businesses that support its mission.Hospitality, good design, and sustainability are the threads that tie all the businesses together, including boutique lodging, private events, a field-to-fork restaurant, retailand production of our own branded lavender body products, artisan food productsand distilled spirits. While stillrun by a small, dedicated team of managers and directors, Los Poblanos is well poised to become an internationally recognized brand and destination place.
Position type: Full or part-time, non-exempt
Duties & Responsibilities Act as an ambassador and representative for the Los Poblanos property andcities of Los Ranchos de Albuquerque, Albuquerque andSanta Fe
Greet guests according to company standards and anticipate and address guests' needs and questions
Learn the wholesale lavender line so that it can be explained and sold to our guests
Become knowledgeable about our third-party vendors
Learn the tasting room menu so that it can be explained to our guests
Share product knowledge with guests and ring them up at the register
Operate as a team member of the retail shop and the tasting room
Perform opening and closing procedures
Perform other job-related duties as assigned
Essential Job Functions
Assist guests with shopping baskets or taking items to the cash wrap area
Share product knowledge with every guest
Assist guests with refill station
Ring guests at the cash wrap
Wrap orders according to company standard
Gift wrap items as requested
Standardize sales floor throughout the day
Perform restock as needed
Process shipment as it arrives
Process transfers as requested by management
Assist with inventory as needed
Communicate with customers to resolve complaints or ensure satisfaction
Assist in the Tasting Room as needed - preparing food, bussing tables, etc.
Perform Retail Shop opening and closing procedures
Requirements
A minimum of (1) year of experience working in a retail setting
Must display a professional appearance and shared fate attitude
Excellent oral communication skills and positive interpersonal skills required
Able to work under pressure and remain calm to resolve problems using good judgment
Able to work cohesively with co-workers as part of one team
Problem solving skills and deductive reasoning abilities
High School Diploma or Equivalent
Must be able to sit, stand, bend, squat, reach and walk 8 to 10 hours a day
Able to grasp, lift, carry.Must be able to lift 30 lbs. in short intervals throughout the day
Must be willing and have the ability to work a varied schedule to include evenings, weekendsand holidays
We will require you to perform Serve Safe and receive your Alcohol Server's Permit after onboarding
Preferred
Ability to speak Spanish is a plus
Interest in sustainability, food and New Mexico culture
Interest in organic farming, agriculture, art and architecture is a plus
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
