Capital Federal, Buenos Aires
Role purpose
Vos podés hacer la diferencia, ¡Dejanos tu cv!
En Randstad nos moviliza ayudar a las personas y a las organizaciones a desarrollar todo su potencial. Ese es el compromiso que asumimos como compañía en todo el mundo, un compromiso que nos impulsa a ir más allá para lograr que nuestros clientes y candidatos alcancen el éxito. ¿Cómo lo hacemos?, combinando nuestra pasión por las personas con el poder de la tecnología, creando experiencias más humanas, que nos permitan ser una fuente de inspiración y apoyo para quienes nos eligen. Porque estamos convencidos de que mejores personas hacen mejores empresas.
We are looking for an Operations Administrator,
Infrastructure for the Shared Services Center of a major multinational in the legal market.
To provide second and third line support for all global servers, storage, operating systems, virtualisation and directory services systems. The Operations Administrator performs deployment, operations and maintenance activities for all global server and storage systems. This person will enforce standards, policies, and procedures related to the operation of all servers, storage and directory services systems in all locations.
Main responsibilities
- Tracks the Firm's Helpdesk System monitoring Server Systems tickets raised
- Server builds (Hypervisor and Virtual Machines)
- Patching (particularly MS Windows)
- Take part in the global follow-the-sun support model
- Occasional weekend activities assisting with, for example: Server and Storage installation / maintenance, and assist other teams with their weekend tasks
- Provide level 3 assistance to other support teams on projects
- Carry out installations, maintenance, configuration and support of servers and storage in the regional data centres, and office computer rooms (where applicable)
- Ensure server and storage systems' capacity is maintained at the appropriate level
- Implement and maintain the Firm's Active Directory, operating systems and virtualization environments
- Perform routine scheduled maintenance on all servers
- Assist with hardware specification and purchasing for new servers and storage
- Support consolidation of server hardware to reduce server and warranty costs
- Ensure server polices and standards are defined, followed and maintained as they relate to hardware, software and security in accordance with the ISMS framework
- Ensure all support incidents are tracked in the helpdesk system and worked through to resolution or escalated/re-assigned as necessary according to agreed SLAs
- Provide 24x7 on-call support to offices on a rota basis with other members of the Server Systems Team. This is normally required at the weekend when standard Follow-the-Sun support does not operate.
- Systems maintenance, ensuring change control procedures are followed
- Delivery of IT projects, including, but not limited to, system upgrades, migrations to alternative systems and installation of new technologies
- Project or maintenance-related travel to data centres and other global offices will be required occasionally
- Assists with training and mentoring of other team members to raise the technical skill level of the entire team
- Ensure system error logs are reviewed, identifying and correcting any issues
- Retain skills relevant to the position on an on-going basis through training (instructor-led and CBT as appropriate), and periodic review of technical journals, white papers, manuals etc
About the candidate
Technical skills, qualifications and experience
- Bachelor in Computer Science is preferred, but not mandatory
- Support and maintenance of the global Active Directory infrastructure, including security and naming standards
Proficient in design and support of the following products
- Microsoft Windows Server operating systems
- Dell PowerEdge and HP ProLiant servers
- SAN technologies, preferably NetApp, Pure, 3PAR
- VMWare vSphere and Microsoft Hyper-V and virtualization
- Microsoft System Center products including SCVMM, SCCM and SCOM
- Active Directory technologies
- DNS, DHCP
- Automation and scripting technologies (PowerShell)
Familiarity with the following technologies
- Linux Operating System (CentOS, Ubuntu, Suse)
- Backup technologies (esp. Avamar, Data Domain)
- Hardware and Software lifecycles
- Good experience with Microsoft Operating systems, supporting in a multi-site and multi-location architecture
- Experience in very large enterprise environment with remote locations
- Microsoft Certified Professional or other relevant recognized qualification
- Responsible for keeping incidents within SLAs
- Responsible for keeping the team / end users informed as to status of incidents and escalating when additional assistance is required
- Responsible for working independently without direct supervision
- Responsible for estimating and reporting time spent on activities
- The Operations Administrator will have access and control of System and Application Service account credentials throughout the network enterprise, that cannot be divulged to individuals outside of GIS, Financial Management Systems the Systems Operation Center groups
- Must have an advanced / bilingual level of English
Si consideras que reunís los requisitos para el puesto, no lo dudes…¡Envíanos tu CV!
Nos esforzamos todos los días en crear un entorno diverso y nos enorgullece ser una empresa con igualdad de oportunidades para todas las personas, independientemente de su raza, color, religión, sexo, identidad sexual u orientación sexual, país de origen, genética, discapacidad o edad.
