Operations Lead - Remote!

We're looking for an exceptional Operations Lead to play a vital role in keeping our business running smoothly. About the client: A leading force in the retail equipment industry, renowned for our unwavering commitment to reliability. As fulfillment experts, they ensure a smooth journey from purchase to delivery, streamlining the buying process and passing on savings to their valued customers.
About the Opportunity : In this role, you'll be instrumental in driving efficiency across our entire operation. You'll focus on purchasing, order tracking, returns, and managing our Shopify platform, all while leading a dedicated Customer Service team. Here's what you'll do: Oversee purchasing to ensure timely and cost-effective inventory procurement. Build strong supplier relationships to optimize our supply chain. Implement and manage order tracking systems for seamless fulfillment. Collaborate across departments to streamline order fulfillment. Develop and execute efficient procedures for product returns and exchanges. Resolve customer return inquiries promptly in collaboration with the Customer Service team. Manage and optimize our Shopify platform for a user-friendly and efficient customer experience. Implement strategies to boost product visibility and online sales. Lead and inspire a dynamic Customer Service team, providing guidance and support. Foster a collaborative and results-oriented environment within the operations team. Do you have what it takes? English proficiency (Native / Advanced level) Proven experience in operations leadership, ideally in retail or e-commerce. Strong understanding of purchasing, order tracking, and returns management. Proficiency in Shopify administration and e-commerce platforms. Excellent organizational and problem-solving skills. Leadership experience in managing and motivating a customer service team. Ready to join a team that values reliability and delivers exceptional service? We look forward to hearing from you! Staff4half - We work 100% remote