Operations Supervisor For Santa Barbara & Ventura

The Operations Supervisor is responsible for building and supporting great teams to provide outstanding cleaning services and customer service to our residential customers. Building Teams: As Operations Supervisor you will be responsible for hiring and training new employees. Maintaining adequate staffing to meet customer demand requires organizing and maintaining an on-going recruitment program to hire new cleaning staff. It also requires a thorough training program for new employees in efficient and effective cleaning processes and safety standards. Supervising & Supporting Teams: The Operations Supervisor will spend the majority of their day in the field supervising and supporting teams working in customer homes. This support includes, conducting quality inspections to ensure that Molly Maid quality standards are consistently delivered to customers. The Operations Supervisor is responsible for ensuring that teams are following Molly Maid safety standards and cleaning processes and using proper cleaning chemicals and equipment. Oversee employee time sheets and accurate payroll records. Supporting teams will also include working with teams in customer homes as needed. Customer Service: The Operations Supervisor will interact with customers to ensure a very high level of customer satisfaction and customer retention. This will include working with unhappy customers and solving problems, including dissatisfaction with cleaning services and inspecting broken/damaged items and determining an appropriate course of action. This will require driving a company vehicle to customer locations from Camarillo to Goleta. Job Requirements: • Bilingual Spanish and English Language skills• Valid Driver's License with good driving record• Supervisory Experience, experience in cleaning a plus• Basic Computer skills
• Basic Math skills• Positive Attitude, Self Starter, Motivated• Time Management Skills Benefits: Monday- Friday: No weekends, No nights, Full time (40 hours/week), Paid Time Off, retirement plan, Car for use during working hours, work cell phone Apply today: We are actively interviewing for this position - Apply today and Natalie Langlo our General Manager will follow up!Location: 1591 Los Angeles Ave., Suite #6, Ventura, CA 93004Call/text: 805-684-7328Email: **********