Position: Plumbing Service Coordinator / DispatcherDo you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.
Benefits Offered:Medical, Paid Holidays, Paid Vacation, 401K
Employment Type:Full:Time / Flexible hours
Should you apply?
Yes, if you are trustworthy and loyal, dedicated, hungry for more, have amazing communication skills, can work long days, can manage details exceptionally well, can assess what needs to be done in a challenging dynamic situation and take decisive action.
We DONT need people who jump from job to job, who cant be counted on to show up on:time and prepared to contribute, or people who are just looking to coast through life.
We are looking for a hardworking, motivated individual with a solid work ethic : If this is you, then you will fit right in with our company.
Duties and Responsibilities include but not limited to the following;
Prepares a daily schedule and coordinates efficient service calls by applying knowledge of customer schedules, peak service times and alternate routes.
Meet daily revenue goals by prioritizing the most urgent and profitable calls
Applies knowledge of service area(s) to dispatch sufficient coverage and knowledge of service vehicle operation capacity to ensure service schedules are met.
Geographical knowledge of service area and/or map reading skills.
Applies knowledge of all driver schedules as well as subordinates skills and abilities for dispatched duties.
Keep track of service technicians whereabouts
Understands, interprets and ensures adherence to applicable DOT regulations.
Operates the dispatch board according to procedures and backs up the computer system as required.
Participates in training to help boost sales and ensure quick, accurate dispatch of incoming orders
Record results of each service call using excel scoreboard. Report service performance to managers
Communicate and coordinate with various departments
Answers multi:line telephone and maintains a professional office environment and professional relations with customers and other employees.
Informs customer of their service status according to work load schedule.
Resolves operational and service problems that require immediate attention.
Equipment / Parts ordering and tracking
Customer follow:up regarding proposed jobs and or jobs in progress updates
Performs various clerical duties such as typing, photocopying, answering phones and filing. Supports team members in all aspects of office duties.
Must possess the ability to work without supervision, exercise discretion, apply common sense, and make competent decisions
Must be able to thrive and perform under stressful situations. Maintains oneself with professionalism at all times.
Ability to work with a flexible schedule, including days, nights and weekends
Qualifications:
Applicants must have reliable transportation, a stable work history, and a strong desire to succeed.
Pre:employment background check, (No criminal history) and drug screening are conditions of employment.2+ years of dispatching experience a plus / Industry experience would be greatSales experience a plusHigh School Diploma : College degree preferred Compensation: 35,000 : 50,000 per year
Join the Benjamin Franklin Plumbing Team
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. Its true, our employees come first How do we prove it? First things first.
Pay: We believe the best performers deserve the best pay. Thats why we want to pay YOU the best competitive rate.
Flexibility: We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path: We offer
