We're looking for an experienced Product Support Engineers for our LATAM team with technical, organizational and communication skills to join our growing team. In this customer-focused role, you'll handle various B2B customer/partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery. If you are exceptional technical aptitude, with precise written and verbal communication skills, you find it easy to speak to technical and non-technical audiences alike. If you are highly energetic and are able to think quickly in a customer-oriented environment, and willing to learn and develop in a young, advanced environment, this is the place for you. What you will do: Be the first point of contact for Singular's clients and partners, troubleshoot issues or escalate them internallyResearch, debug and solve client's issuesWork closely with Support, Product and Engineering teams to improve and grow the product offeringServe as an advocate for customers with the product organizationBecome an expert in mobile marketing and Singular's product offeringPlay a significant role in the growth and development of our customer support competencyWho you are: Fluent English (verbal and written) – a mustAbility to write short technical explanations in English – a mustService-oriented personAbility to self-manage time and prioritize tasks accordinglyAbility to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisivenessAptitude to multitask with a high volume of tasksResponsible, independent and autodidactTeam player with solid communication and presentation skillsWhat you will need: 3-5 years of experience in Technical Support or QAPrevious experience in a B2B SaaS company – an advantageB.E / BCA / MCA required in a relevant technical fieldAbility to effectively interact with both technical and non-technical audiences and communicate effectively between the twoAs a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.
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