Singular is the next-gen attribution and marketing analytics platform, giving marketers actionable insights from previously siloed data. By collecting, aggregating and normalizing upper-funnel campaign marketing data from thousands of channels and connecting it to lower-funnel attribution data, marketers can measure ROI from every touchpoint across all their activities and optimize to the most granular level.We are looking for an experienced team lead for our new LATAM tier 1 team. You'll be taking over a new team of technical support engineers. You will own analytics troubleshooting, as well as be a natural leader. Work well with the technical and non-technical audience as part of the customer service department,What you will do: Be an amazing manager to a new team and everything that comes with a hands-on approach - practice what you preachBuild a measurable long-term strategyBecome an expert in all troubleshooting related issuesMaintain training and ensure the high-quality knowledge of the teamWrite documents and implement processes for the teamWork closely with the global support teamPlay a significant role in the growth and development of our customer support competency Who you are Fluent English (verbal and written) – a mustAbility to write short technical explanations in English – a mustService-oriented personAbility to self-manage time and prioritize tasks without compromising qualityAbility to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisivenessAptitude to multitask with a high volume of tasksResponsible, independent and autodidactTeam leader with solid communication and presentation skillsExcellent analytical and problem-solving skillsStrong skills in data analysis/manipulationSelf-starter – able to come up to speed on complex, challenging concepts with minimal assistance What you will need Superb English and communication skillsAt least 2 years of managing a teamA strategic, problem-solving and analytical mindAt least 7 years of Customer Service experienceBA/BSc in a technical field or equivalent practical experience in technical fields (support, technical operations, solutions, etc.)Mobile Marketing industry experience- a mustExperience in a global organizationPrevious experience in a B2B SaaS company – an advantageVast experience in an external-facing position, managing strategic conversationsStrong capabilities of building organized processes and structured formal documentation
