The Offer- 100% Remote work- Above-average industry pay rates- Consistent payout schedule- Subsidized Adobe CC SubscriptionThe JobYour responsibilities will include :- Ensure optimal performance and creative utilization on the production floor by monitoring key performance indicators and identifying opportunities for improvement.- Coordinates with creatives, managing the client's production schedule, ensuring that all work is completed on time.- Monitors the progress of production work and provides regular updates to the client and senior management.- Provides suggestions and recommendations to Creatives to help them deliver the quality of work that meets the standards set by Company and clients.- Reviews sentiment analysis and ticket feedback ratings from customers.- Collaborates closely with Quality Specialists in ensuring design quality and brand guidelines are met.- Collaborates with Team Coordinators, Quality Specialists, and Production Specialists in identifying Design Time for all requests assigned to his / her team.- Ensures company notes are updated based on client preferences on an as-needed basis and coordinate these updates within the team.The ProfileSpecific to your role, we're looking for individuals who have- A passion for our purpose : to be the most helpful creative platform in the world.- In-depth knowledge of the creative development and production process, enabling successful fulfillment of the vision and implementation of creative briefs.- Proficient in coordinating multiple projects concurrently while dealing with diverse stakeholders.- Attention to detail with exceptional organizational ability.- Proficient in project and relationship management.- Outstanding communication and problem-solving skills,with an aptitude for collaboration across multiple teams.- Practical understanding of Adobe Creative Cloud : Photoshop, Illustrator, InDesign, After Effects, Premiere Pro, and Acrobat.- Practical understanding of Canva, Figma, Microsoft PowerPoint, and Google Slides.- Resourceful and self-motivated individual who excels in a fast-paced environment.- Proficient in organizing and comprehending project requirements, even when they may not be well-defined.- Experience with project management platforms.- Daily interaction with clients, mainly through Slack and Email, with multiple virtual meetings weekly.- Business-Level English skills and ability to collaborate with cross-functional and international teams, including other Production Coordinators, Quality specialists, Customer Success Representatives, and Enterprise Level Customers.- Strong organizational and time-management skills, and the ability to prioritize tasks and meet deadlines to ensure timely delivery of high-quality work.- Decision-making, negotiation, and forward-thinking skills.- Experience working with ticket management tools.Bonus Pickle Points if you have- Proven working experience coordinating creative teams, preferably in an agency-type environment.- Extensive knowledge and understanding of the creative process and what constitutes good creative work.- Knowledge of Jira and Confluence.- Experience coordinating creative projects successfully, ensuring they are completed on time and meet the client's expectations.- Familiarity or experience in a creative role is a plus.- Experience in customer support or client-facing roles.The EmployerOur client is a global creative services company providing thousands of businesses with unlimited, high-quality design and illustration work at a flat rate.Founded in Scottsdale, Arizona, Our client was created to deliver reliable, affordable, and scalable creative content to any business.
