Job Description - Salesforce Delivery & Solution Architecture Lead-Management (MER00037P6)
Salesforce Delivery & Solution Architecture Lead-Management Group : Mercedes-Benz Group AG
Description
About Us:
Who is Mercedes-Benz Financial Services?
Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.
Why work at Mercedes-Benz Financial Services?
Working at Mercedes-Benz Financial Services is more than a job – it's an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We're a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.
When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.
As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:
Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance Need a vacation? How about just some time for YOU! In addition to our vacation time, you'll receive eight (8) additional corporate holidays and six (6) Personal days, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you! Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Two Days for New Grandparents; as well as Adoption Expense Reimbursement Programs - up to $12k per child Want to go back to school? Tuition Assistance Scholar Program - receive up to $5,250/year in vouchers to complete business-related coursework Qualifications TITLE: Salesforce Delivery & Solution Architecture Lead-Management
DUTIES: Lead the execution of the future global operations (oneOPS), contact center (oneCCC) Salesforce landscape under consideration of the 2025 strategy, providing future organizational structure for Europe, Asia, and the Americas to scale with oneOPS, oneCCC requirements. Serve as an IT manager to build, run, and maintain the Salesforce platform for the global IT strategy in alignment with other LOBs. Champion the oneOps, oneCCC operating model by incorporating the design and transformation of oneHouse existing applications landscapes in Asia and Americas regions. Ensure stable, robust, scalable Salesforce platform with consideration of cost-efficiency and cost transparency. Plan, control, and monitor the IT operation and escalation management. Ensure compliant IT operations, adequate application, infrastructure portfolio and IT roadmap based on Mercedes-Benz standards. Implement definition of roles and responsibilities in order to ensure continual optimization thereof. Establish and manage the IT-Support organization for the business areas. Manage IT strategic alignment related to oneHOUSE, Asia, Europe, and related tasks. Manage timely issue solving and good collaboration. Negotiate SLAs and contracts with internal and external partners. Oversee information security and data protection, risk management, and compliance. Ensure adherence to IT Security concepts based on ITM standards.
REQUIREMENTS : Bachelor's degree (or foreign academic equivalent) in Information Technology, Computer Science, or related, plus six (6) years of experience in the job offered or related in Salesforce Tech Delivery, design/architecture. Experience must include: knowledge of Salesforce (Sales, Service, Marketing), related Integration tools, data knowledge; knowledge of Financial Service System design and implementation; knowledge of business processes in Financial Services related to operations; experience with related Analytics, DevOps, Resource Management; and experience in IT Management and Agile.
OTHER: Job Site: 14372 Heritage Parkway, Fort Worth, TX 76177 . 40 hours/week; If offered employment must have legal right to work in U.S.
Primary Location Organization Mercedes-Benz Financial Services USA LLC Primary Location United States of America-Michigan-Farmington Hills Work Locations 35555 W. 12 Mile Rd. 35555 W. 12 Mile Rd. Suite 100 Farmington Hills 48331-3139
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