This is a remote position.
Anywhere in LatAm As the global lead er in science video solutions, our client is dedicated to enhancing scientific research and education. Millions of scientists, educators, and students rely on our their solutions for research , teaching, and learning purposes.
The Senior Product Manager–Platform will be a leading contributor to product management under the direction of the VP of Product & Platform. They are accountable for enhancing and expanding platform capabilities; ensuring a consistent customer experience; and will assist in strategically aligning the platform roadmap to support both current & future product-lines.
The person in this role is the conscience of our customers – driven to deliver an exceptional digital experience that is rooted in user-centricity. They can gather, synthesize & prioritize platform requirements by crafting effective product briefs backed by sound business rationale & balanced with customer empathy. The Senior Product Manager–Platform will be responsible for platform scalability & delivering large-scale initiatives with precision; be an active member of the software development squads; be a champion for utilizing real data in decision-making; communicate & collaborate exceptionally across a complex organization; identify and track success metrics; and be a leader & mentor on the product management team.
They must be willing and able to pivot towards initiatives or areas that are business-critical and/or revenue generating – bringing consistent professionalism, technical acumen & product management expertise to both short- and long-term assignments.
Responsibilities Strategic Platform Development (40%)
Inform platform strategy to drive revenue & foster growth across the entire product-line
Assist in roadmap planning & ensure that platform development is executed on time and with the highest quality
Advocate for consistency in the user experience in order to foster sustained engagement & retain customers
Build business cases with sound rationale & translate those into clear product requirements documents/briefs by proactively seeking input/feedback
Craft & refine epics and stories (with clear acceptance criteria) to ensure that all agile teams are shipping high-quality deliverables aligned with platform strategy
Engage daily with multiple agile teams & other product managers to spot and manage inter-team dependencies
Provide important business/customer context & real-life scenarios to agile teams to cultivate deep, shared understanding of 'the why'
Refine & rigorously prioritize the product backlog by compiling key sources of input and data from external sources, internal stakeholders & platform metrics
Lead backlog grooming, sprint candidate preparation & formal documentation practices
Flag risks, offer mitigation strategies & weigh pros/cons of trade-off decisions
Be accountable for tracking & reporting out on success metrics for all initiatives and projects
Conscience of the Product (25%)
Be the voice of the customer in the software development process (and identify opportunities for direct customer engagement for the agile teams)
Interact with end-users to obtain real-world knowledge of key challenges & opportunities across a wide range of implementation models
See around corners & solve problems before they become pain points for customers
Develop testing/iteration plans based on quantitative & qualitative approaches
Conduct, synthesize & present user research findings to senior leadership
Cross-functional Communication & Collaboration (20%)
Report on platform development status to a wide range of stakeholders, including at the executive level
Provide proactive, consistent communication & technical knowledge/guidance to all internal teams
Receive & synthesize feedback from internal stakeholders to build & refine the backlog
Engage with content/editorial counterparts to understand production schedules & help support system dependencies
Collaborate closely with internal teams that have customer-facing roles to support product adoption, implementation & customer retention
Platform & Product Quality (15%)
Oversee the User Acceptance Testing (UAT) program for the product management function
Lead pre-release & day-of testing for all releases to ensure that the platform, its features & its product enhancements are customer-ready
Own advanced-level troubleshooting for high-business-impact bugs
Communicate with wider organization about status & path to resolution for urgent issues
Be willing to partner with Customer Success teams for high-profile customer situations
Lead program for knowledge-sharing & training on new/enhanced deliverables that impact the platform or product-line
Qualifications & Experience Education: Bachelor's degree
5-7+ years of product management experience working in SaaS development
Required Knowledge & Skills Attention to detail with ability to connect the dots to the bigger picture
Superior communication skills: can articulate complex technical information in an easy-to-understand way & can get diverse audiences to shared understanding of technical implications and business impact
Track record of executing on new product launches & complex technical initiatives
Expert at demoing the end-to-end experience of the entire product-line
Skilled at operating at a fast pace & managing multiple projects at once
Adept at delivering on tight deadlines with a "can-do" attitude
Proactive at diving into complex trouble-shooting with genuine empathy for end-users
Experience with digital accessibility & compliance requirements
Preferred Qualifications Masters Degree (or advanced certifications)
Certified Scrum Product Owner certification (or equivalent)
Familiarity with video-based platforms
Experience working in educational technology
Working Conditions Full-time remote position
Collaboration with teams across different time zones is required (necessitates scheduling flexibility)
A reliable internet connection is required
Any necessary software and equipment will be provided
