About The Role Exciting opportunity for an experienced Senior Support Analyst to join our Provisioning Team in Buenos Aires, Argentina. Take a key role in performing preliminary investigation and resolving incidents, updating tickets with status, and working with Tier 3 support and other sections of the business on delivering workarounds and patches as applicable. Where assigned, you will work on customer projects for UAT and delivery of new software and support our clients by using their experience in JAVA/J2EE-based applications with Linux/Unix as the operating system, JBOSS/web logic as the application server and an oracle database.
About You You are a highly enthusiastic individual with proven experience working with software development environments or in roles such as technical support L2, business analysis or customer-facing roles. You have strong critical thinking skills and the ability to debug and troubleshoot product issues in a complex environment. You are able to provide workarounds and/or propose solutions independently and/or by collaborating with internal teams.
Bachelor's Engineering, Information Technology, Computer Science, or related discipline Strong written and spoken English and proficiency in Portuguese.3+ years' experience in supporting teams in a global, 24X7 environment.You have the ability to read and understand JavaScript, and experience with JAVA applications whether it's in support, installation, or development. You have an in-depth knowledge of AngularJS, and Node.js server, Windows Server (> 2016) with knowledge of IIS, windows services, and general administration/troubleshooting. You have intermediate-level knowledge of UNIX/LINUX, with experience in maintenance or admin activities.You have Intermediate-level knowledge of Oracle or another relational database.You are able to maintain application within WebLogic or another application server, platform such as Borland, Apache or JBoss) You Have knowledge of the domain of high-speed data, VoIP, particularly with the cable industry.Key Responsibilities Support clients with your in-depth knowledge of the client implementation and critical business processes. Investigate new incidents as reported by customers, ensuring that the issue is properly understood, documented, and gathering the necessary evidence for triage and incident resolution, communicate regularly with customer and internal resources on the status of incidents as per accepted guidelines. Provide rotating after-hours support for Priority-1 situations and escalate Priority-1 and urgent issues as needed to the appropriate teams and management. You will help resolve incidents per established triage and resolution processes or escalate for additional assistance. You are responsible for the resolution of all incidents opened by the customer. Assist customers with operational issues on the software. Coordinate customer deployments with internal teams. Benefits and Perks Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, inflation adjustment, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.
Company Overview Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With 600+ customers in 80+ countries, we foster collaboration across 36 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.
Contact Us If you possess the desired skills and enthusiasm, please connect with us by "Apply Now" via the link or visit our career page.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visit our website at hansencx.com for more information.
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