Tasks Whether cars or vans - at the Mercedes-Benz branches, we are true professionals when it comes to selling and servicing our vehicles. We are there for our customers in person at the dealership and have several thousand employees at many locations in Germany.
Does your heart beat for Mercedes-Benz? Then become part of our service team!
We offer you more than just a job:
30 days annual leave with a 36-hour weekVacation and Christmas bonusPerformance-oriented remunerationCompany pension schemeCompany health insurance, company doctor and attractive health promotion offersIndividual development opportunitiesAttractive employee conditions for our vehicles and other benefitsYour tasks:
Actively take over vehicles, carry out vehicle diagnostics and hand over vehicles to customersAdvise and support our customersDetermine the scope of customer service and repair work and create repair ordersProcessing orders, taking into account team workload and meeting deadlinesCarrying out test drives with customersActively selling additional servicesMaking and monitoring cost agreements with customers, insurance companies and expertsPromote customer loyalty to our company through careful and targeted support and thus make your contribution to the company's economic successProcess customer complaints promptly, quickly and comprehensively, carry out and document quality monitoringUse your strong communication skills both for customer service and for teamworkContinuously develop your skills with a strong willingness to learn, supported by our wide range of qualification measuresTake on the role of service advisor in the accident business on a deputy basis Qualifications To be best qualified for the position, you must have
Successfully completed technical vocational training
Master craftsman's certificate in the automotive trade, certified service advisor (m/f/d) or comparable qualification desirable, otherwise willingness to develop further
Professional experience in service support desirable
Good knowledge of common systems in the service area
Affinity for new media and digitization processesService orientation and negotiating skillsWillingness to work flexible hours and SaturdaysAt least a class B driver's licenseFor us, it's not just your qualifications that count, you should also be a good fit as a person! If reliability, collegiality and customer orientation are just as important to you as they are to us, then we look forward to receiving your application!
The position is full-time and limited to 12 months. However, we are very interested in a long-term and successful collaboration!
Therefore, please apply online only and attach a CV and cover letter to your application (max. total size of attachments 5 MB) and mark your application documents as "relevant for this application" in the online form. Please understand that we no longer accept applications by e-mail or in paper form and that there is no entitlement to a return shipment.
We are particularly pleased to receive online applications from severely disabled persons and persons with equivalent disabilities directly in response to this advertisement. If you have any questions, you can also contact the site's representative for the severely disabled on 0451/4500-527, who will be happy to support you in the further application process after your application.
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