San Rafael, CA- Associates- Full Time/Part Time
The Warehouse, Wine & Spirits (WW&S) Service Lead assists the Omni Store Manager (OSM) and Assistant Omni Store Manager (AOSM) in motivating and inspiring the team to achieve store productivity goals. The Service Leader acts as a supervisor to ensure both the staff and customer experience is positive.
Key Roles and ResponsibilitiesProvides direction, support, and ongoing feedback to Sales AssociatesAssists in conducting observation and coaching of Sales AssociatesConsistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needsDemonstrates desired behaviors including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customersIdentifies opportunities to drive traffic into the store through community events (weddings, parties, etc.)Responsible for assigned Areas of Responsibility (AOR)Regularly communicates with Store Manager and Assistant Store Manager to discuss strengths, opportunities, and trends in businessAssists Store Manager and Assistant Store Manager to increase sales, drive/promote merchandise categories, and expand marketsAssists Store Manager and Assistant Store Manager in planning and execution of all Merchandise Calendar direction, campaigns, and sales promotionsAssists SM and ASM in all store operationsEnsures departmental responsibilities are prioritized and executed as outlined in the Area of Responsibility (AOR) guidelinesSupport the Leader on Duty (LOD) Program to ensure that Sales Associates are providing exceptional customer serviceEnforce all company policies and procedures, including health, safety, and security, are being followed; ensure compliance to all wage and hour rules.Performs all duties as directed by supervisorSkills RequiredExcellent communication skills – both verbal and writtenAbility to operate in a rapidly changing environmentExceptional collaboration skills, proven ability to work effectively cross-functionallyStrong organization and priority setting skillsQualifications1-2 years of experience in retail store managementPayGopuff/Bevmo!pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area.San Rarael, CA: $19.50 per hourThe salary range above reflects what we'd reasonably expect to pay candidates. A candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role's compensation package, please reach out to the designated recruiter for this role. At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that's where we come in, delivering all your wants and needs in just minutes. And now, we're assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
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Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
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