Competitive salary dependent on experience
ContactAn opportunity has arisen to join us as a Service Team Manager at Mercedes-Benz of Guildford. The Service Team Manager is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.
The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties: To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.To work with the workshop team to achieve the highest possible levels of performance.Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and, provide a cost estimate for repair work.Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.To ensure that invoicing is accurate and completed on time.To take responsibility for sub contracted repairs and ensure the work has been completed.Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.High levels of attention to detail and highly organisedBackground in a similar role within the automotive industryKnowledge of using Kerridge automotive computer system is essentialExperience of anticipating and understanding customer needs and demandsMaths GSCE at grade 5 (C) or aboveApplicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.
Hours of work: 08:00 – 18:00 Monday to Friday (with one hour unpaid lunch)
(one day per week with an 18.30 finish)
Saturdays 08:00-13:00 on a rota basis will be required to be paid as overtime.
Sandown Motors Limited,
Holes Bay Road,
Poole,
Dorset,
BH15 2BD.
Registered In: UK 8657001.
VAT Reg. No. 642 2305 74.
Sandown Surrey and Hampshire Limited & Sandown Dorset and Wiltshire Limited are appointed representatives of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers and do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered. All finance applications are subject to status, terms and conditions apply, UK residents only, 18's or over, Guarantees may be required.
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