Sleep & Respiratory Care Field Engineer page is loaded Sleep & Respiratory Care Field Engineer Apply locations Buenos Aires time type Full time posted on Posted 7 Days Ago job requisition id 523758 Job TitleSleep & Respiratory Care Field EngineerJob DescriptionJob title:
Sleep & Respiratory Care Field Engineer
Your role: Manages relationship with the Sleep & Respiratory Care factory for service and spare parts management. Manages the relation with the Philip Call center related to SRC final users to improve service and customer satisfaction.Supervise and manage Distributor and Authorized Service Provider for CS delivery activities (Service Partners).Solves technical escalations and trainings from distributors.Manages all facets of customer retention (distributor) including participating in the resolution of customer concerns (distributor) and defining and developing a customer (distributor) contact strategy.Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the distributors.Consolidates SRC Service KPIs (escalations and repairs) and keep track in DM Boards.Solves and follow up technical issues escalated from distributors until the final close.Manage the regular reviews of operational performance with Distributors.Evaluate CS Delivery strategy and prepare general and individual training plans with distributors, control execution.Service and repairs are done with speed and accuracy and all customer (distributor) service delivery issues and escalations are resolved.Controls the parts dispatch and billing process from SRC Factory to distributors/Clusters. You're the right fit if: You have a Bachelor degree in Biomedical Engineering or Bio engineering, Physiotherapy.Experience working in companies related to Sleep & Respiratory Care or Medical.Experience in medical equipment repair.Fluent in English.Customer FocusedDeliver results.Account management About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .
About UsAt Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people's health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.
For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.
We're committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members , marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer/Disabled/Veteran
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