Smo Service Coordinator

Position Description:

Lenovo is the fastest growing technology company on the planet, with growth outpacing our competition quarter after quarter and we’re growing! Every day, every employee at Lenovo is focused on moving forward, rejecting traditional limits, and always seeking a better way. We are looking for the person who challenges the ordinary and seeks to innovate in learning, while also balancing execution.

This newly created Service Coordinator position is within our fast growing DaaS / Managed Services team. You will be the single point of contact to Lenovo’s DaaS customers and Lenovo Partners and will deliver high levels of customer experience.

- This newly created Service Coordinator position will require

- Working onsite at designated Lenovo Managed Services customers.

- Manage incidents and requests for DaaS customers

- Monitor and manage inventory levels

- Invoicing the customer and vendor for services delivered

- Onboard Lenovo customers to CRM system

- Assist SDM and Account Managers with regular reporting requirements

- Coordinate and track hot-swap hardware deployments and return for repair

Position Requirements:

- Serve as escalation and issue resolution point for Lenovo service partner technicians who attend the customers satellite sites throughout Australia

- Maintaining and restocking of onsite parts locker at the customer location and provide regular updates to Lenovo’s internal CRM and customers own ticketing tool when parts are utilised

- Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues

- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance or reliability

- Identifies risks and develops solutions for client tasks

- Uncover and identify further revenue opportunities at customer site and report back to Service Delivery Manager and Sales

Please submit resumes in English.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.