TECHNICAL SOLUTIONS SPECIALIST Thanks for your interest in the Technical Solutions Specialist position at Vaan! A little background: The Vaan Group (www.vaangroup.com): a remote UX design and technology agency with headquarters in NY is looking to hire a Technical Solutions Specialist to join our team. Agency and e-commerce experience is preferred. Our clients range from large e-commerce enterprises (>$100M per year) to successful mid-stage ($1M - $80 per year) direct to consumer e-commerce brands (these are the brands you'd be working with). You can see the full range client work/portfolio at our website. We're a fully remote company with team members working from places like: New York City, Warsaw, Berlin, Buenos Aires, Seville, London, Punta Cana, Sao Paolo, Dubai and Rotterdam to name a few. The Role: As a Technical Solutions Specialist, you will play a pivotal role in identifying, implementing, and maintaining technical solutions for our e-commerce clients. The ideal candidate should have a comprehensive understanding of modern e-commerce platforms, coding languages, and should be comfortable communicating complex technical information to non-technical audiences. They design, document, articulate and manage the solution. In many ways, this person is the bridge between the business problem and the technology solution that we build and outlines each of the phases and requirements necessary to make that solution work. Both pre-sales and after project kick-off. The Ideal Candidate: Excellent problem solving and analytical skills A desire to learn, master and teach the intricacies of e-commerce and Shopify to our internal team and clients Willingness to accept challenges and tackle tough issues head-on You're a tinkerer, you've built an app, integration or script to make life easier You've worked on client-side development with JavaScript, HTML, and CSS You have engineering experience You have a history and curiosity of learning new web APIs Familiarity with version control systems Experience with Shopify or other e-commerce platforms Key Responsibilities: Design, develop, and implement technical solutions to optimize our client's e-commerce platforms. Conduct technical audits, identifying areas for improvement and suggesting enhancements. Collaborate closely with project teams to ensure the seamless integration of new technologies and systems. Communicate with clients to understand their technical needs, providing guidance and support as required. Stay up-to-date with industry trends and developments to ensure our solutions remain cutting-edge. Troubleshoot technical issues and provide timely resolutions. Maintain detailed documentation of technical procedures and systems. Work to help vet and close deals from a technical requirements perspective by performing pre-acquisition discovery Assist with answering in-depth technical questions from the client and the internal team Ensure that the technical solution(s) fits within the project's timeline/budget (in collaboration with the delivery management team) and aligns with a reasonable set of requirements/expectations from client Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. At least 3 years of experience in a similar role, preferably within the e-commerce industry. Proficiency in programming languages such as HTML, CSS, JavaScript, or Python. Strong knowledge of e-commerce platforms (like Shopify, WooCommerce, Magento). Excellent problem-solving skills, with an ability to handle complex technical issues. Excellent communication skills, with the ability to explain technical concepts to non-technical audiences. Strong organizational skills, with an ability to manage multiple projects simultaneously. A team player who can collaborate effectively with both technical and non-technical team members. Other things you should know: This is a full-time position Salary commensurate with experience Although we are accepting applications from candidates located anywhere in the world, this position will require that the candidate is able to accommodate some remote internal team and client-facing meetings in North American/European time zones. Please include your resume with your application, and a brief overview of your experience working with interdisciplinary teams in an e-commerce role.
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