Technical Support Specialist Southern Cone (Medical Devices)

Technical Support Specialist Responsible for providing 2nd Level Technical Support and Technical Training/Certification to Field Service Engineers in assigned territory. Acts as key liaison with Global Technical Support Centers (TSCs) for handling highly complex cases in assigned territory. Performs repair of equipment within assigned areas of responsibility for highly complex cases. Is responsible to maintain all equipment and systems to attain designated product performance metrics.

Responsabilities:

-2nd Level Technical Support within assigned territory: Provides 2nd level technical support to sub regional Field Service Engineers that require support to solve complex system failures with a high level of urgency and effectiveness during systems troubleshooting.
-Technical Training within assigned territory: Provides direct training to Field Service Engineers
-Field Service on site for critical cases
-Escalate and follow up complex issues to minimize equipment downtime

Qualifications
Qualifications:
1)Education: BS degree in Electrical Engineering / Electronic / Mechatronic/ Bioengineering/ Robotics/ Computer engineering
2)Experience: Minimum of 5 years experience in related field with ability to solve problems.
3)Fluent english
4)Availability to travel between 25% to 50% of the time
5)Management in computational tools
6)Driver´s licence is required
7)Location: Buenos Aires, Argentina
Primary Location
Argentina-Buenos Aires--
Organization
Johnson & Johnson Medical S.A. (7435)
Job Function
Engineering (Generalist)
Requisition ID
8876181205