Vendor Manager Core Business Services Requisition BUE002BN Post Date 2 days ago
Vendor
Manager
**EY Technology:**
Technology
has always been at the heart of what we do and deliver at EY. We need
technology to keep an organization the size of ours working efficiently. We
have 325,000 people in more than 140 countries, all of whom rely on secure
technology to be able to do their job every single day. Everything from the laptops we use, to the
ability to work remotely on our mobile devices and connecting our people and
our clients, to enabling hundreds of internal tools and external solutions
delivered to our clients. Technology
solutions are integrated in the client services we deliver and is key to us
being more innovative as an organization.
**EY Technology** supports our technology needs through three business units:
Enterprise Technologyprovides reliable, secure and
resilient technology services and solutions to support our 325,000 EY colleagues. Enterprise Technology is at the forefront of
enabling innovative technologies including emerging collaboration tools and
top:tier technology infrastructure.
Client Technologyseeks to
drive growth opportunities and solve complex business problems for our clients
through building a robust platform for business and powerful product engine
that are vital to innovation at scale. Client Technology is at the forefront of
integrating emerging technologies from AI to Data Analytics into every corner
of what we do at EY.
Information Securitytakes a
proactive approach to protecting EY's brand through robust technical security
controls, a clearly defined security strategy and ongoing compliance and
incident management programs designed to detect and protect against
increasingly sophisticated threats against the organization.
**The opportunity**
Vendor
Management of Microsoft is a critical role for EY Technology to ensure that the
contractual framework with Microsoft has the appropriate controls and processes
in place to reduce risk, improve vendor performance, and optimize contract
value and help build the strategic partnership with Microsoft to differentiate
EY in the market, drive digital transformation at EY, increase collaboration
and productivity, and showcase Microsoft technologies.
**Yourkey responsibilities**
In
line with EY's Next Wave strategy, EY manages key 3rd party IT services within
the Global Vendor Management Organization (GVMO). GVMO scope includes vendor
governance, contract management, and relationship management for high value
technology and managed services delivered by Strategic IT Vendors. The key
objective of the GVMO and this role is to maximize value and prevent value
leakage from vendor relationships and contracts. Value leakage refers to all
circumstances where EY is failing to extract the maximum strategic or
commercial value from a third:party relationship or contract.
The
Vendor Manager will report directly to the Microsoft Vendor Management Lead in
GVMO. The position has global scope and
is accountable and responsible for its assigned vendor relationships included
but not limited to Microsoft.
The
successful candidate works independently towards achieving outcomes (not tasks)
within an established GVMO framework and under minimal guidance. The Vendor Manager will be accountable for
assigned responsibilities, such as; performance management, support management,
deliverables and obligations tracking, customer satisfaction surveys, vendor
metrics, executive and operational reporting, global contract inquiries,
invoice management, and escalation management.
The Vendor Manager will also contribute to building out the GVMO vendor
management function and tools throughout the enterprise.
+ Supportingthe Microsoft Vendor Manager Lead in contract management, financial management,relationship management, performance management, issue management, vendorsupport management, annual contract renewals, deliverable and obligationtracking, executive and operationa
