In this role, you will act as a catalyst, educator and cheerleader for the Digital Client Services Transformation agenda.
You will also lead agile project teams in the design, development, and management of digital products and services, from early conceptual definition, to design and development, through launch and adoption.
The Digital & Platform Services Operationsteams support the Corporate & Investment Bank and its partners and functions including Technology, Data Science, Client Service, Product and Platform as well as other businesses and stakeholders across the firm.
Digital Client Services is a new team within Markets Operations with the mandate of reimagining the client service model in order to unlock the value of service and improve the client experience; adopting best practices and next generation technologies to deliver exceptional client service.
Job responsibilities
Launch new products and features, test their performance and iterate quickly. Analyze, process mapping, data analysis and user interviews to define flows, pain points and needs. Manage the UAT of new features, ensuring adequate test criteria and end-user expectations are met. Track and escalate project milestones, dependencies and risks to all audiences, incl. senior stakeholders. Communicate Own communication of project progress and completion within the DCS Organization. Manage conversations with external vendors for delivery of functionality / testing / connectivity. Plan Effectively and efficiently and prioritize all deliverables and resources working across project(s) based on scope of work and project goals. Coordinate the agenda of the local team to ensure work is progressing as planned, providing guidance and direction to achieve project goals. Promote teamwork and a collaborative work environment. Identify training needs, track performance, coach and motivate team members. Hands-on management Required qualifications, capabilities, and skills More than 7 years of relevant program / project management experience in; management consulting and software companies. Management experience, ability to guide and coordinate resources to provide guidance and direction. Strong problem solving, collaboration, communication and presentation skills. With proven ability to influence multiple stakeholders without direct authority. Exceptional organizational and time management skills. Must be able to prioritize workloads, multitask, and react quickly to consistently changing business expectations. Knowledge of multiple functional areas, Product Management, Engineering, UI/UX, Sales, etc. Excellent written and verbal communication skills. A track record in managing ambitious strategic and operationally simultaneous complex projects with competing priorities delivered by cross-functional teams. Comfortable with Design Thinking framework, lean start up and familiarity with user-centered practices, UX design and product ideation. Proven analytical aptitude, including ability to mine and analyze large, complex data set. Familiarity with Visio with the ability to understand highly complex processes quickly. Familiarity with JIRA and Agile project management methodology, comfortable with managing delivery of functionality and features through development and design sprints. If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.
Your wellbeing is very important to us. Below you´ll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:
Home office/ flexible work arrangements and work tools to ensure a great experience. Generous vacation, exam and parental leave. Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day care for your children up to 6-years-old. Medical coverage for you and your family, including domestic? partners. Employee Assistance Program which provides personal and confidential advisory on psychological, financial and legal matters. Wellness programs – e.g. Yoga, stretching and mindfulness classes delivered on premises. Language classes, mentorship programs and customized trainings. Platform for employee discounts in Buenos Aires. Many others that will be presented to you if you join the team.
