Description: Requirements:
Lead and represent on calls related to defects. Document status, actions and escalations needed for both Prod and Non-Prod Environments
Monitor, investigate, and report out on the daily status of the reconciliations, the current status of their associated defects, and status reporting
Assist in creating a "playbook" for defect management ensuring A1 has the proper visibility of defects in upstream systems to plan and escalate impacts to delivery schedule
Good written and verbal communication
• Resolving customer facing application issues within agreed SLA and providing innovative solutions to problems to
prevent reoccurrence.
• able to create SQL queries as needed to validate and fetch data via MS SQL Server Studio Management tool.
• excellent working knowledge and experience with all of the following areas - IPC (Incident, Problem, Change)
• Excellent ability to analyze and detect error logs to identify root cause for outages/incidents (Splunk)
• Work on the ServiceNow and or any defect management tool tool to provide the time-to-time status of the work on the tickets related to any
users in resolving their application issues within defined SLA.
• Monitor JIRA/Confluence queries, dashboards for metrics reporting for various teams.
• Knowledge on Unix, Windows, MS SQL Server and skills needed to understand the issues.
• Worked in a fast-paced 24×7 environment with on-call via phone duties as required and have the ability to work
with a diverse, high-performance team.
• Participates in on call primary responsibilities.
• Team Player with good communication and troubleshooting skills.
role to manage the End-to-End AssuranceOne Defect and Production Issue management process.
Job Responsibilities:
Lead and represent on calls related to defects. Document status, actions and escalations needed for both Prod and Non-Prod Environments
Monitor, investigate, and report out on the daily status of the reconciliations, the current status of their associated defects, and status reporting
Assist in creating a "playbook" for defect management ensuring A1 has the proper visibility of defects in upstream systems to plan and escalate impacts to delivery schedule
Good written and verbal communication
• Resolving customer facing application issues within agreed SLA and providing innovative solutions to problems to
prevent reoccurrence.
• able to create SQL queries as needed to validate and fetch data via MS SQL Server Studio Management tool.
• excellent working knowledge and experience with all of the following areas - IPC (Incident, Problem, Change)
• Excellent ability to analyze and detect error logs to identify root cause for outages/incidents (Splunk)
• Work on the ServiceNow and or any defect management tool tool to provide the time-to-time status of the work on the tickets related to any
users in resolving their application issues within defined SLA.
• Monitor JIRA/Confluence queries, dashboards for metrics reporting for various teams.
• Knowledge on Unix, Windows, MS SQL Server and skills needed to understand the issues.
• Worked in a fast-paced 24×7 environment with on-call via phone duties as required and have the ability to work
with a diverse, high-performance team.
• Participates in on call primary responsibilities.
• Team Player with good communication and troubleshooting skills.
role to manage the End-to-End AssuranceOne Defect and Production Issue management process.
What We Offer Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!
Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.
Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally
Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.
About GlobalLogic
GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.
By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.
Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.
GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.
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