Human Capital - Operations Manager US Client page is loaded Human Capital - Operations Manager US Client Apply locations AAC Olivos time type Full time posted on Posted 30+ Days Ago job requisition id 494546WD Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Internal Firm Services - OtherManagement Level
ManagerJob Description & Summary
A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You'll focus on helping the local offices in driving the Firm's people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.
Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Develop new skills outside of comfort zone.Act to resolve issues which prevent the team working effectively.Coach others, recognise their strengths, and encourage them to take ownership of their personal development.Analyse complex ideas or proposals and build a range of meaningful recommendations.Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.Address sub-standard work or work that does not meet firm's/client's expectations.Use data and insights to inform conclusions and support decision-making.Develop a point of view on key global trends, and how they impact clients.Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.Simplify complex messages, highlighting and summarising key points.Uphold the firm's code of ethics and business conduct.Preferred Knowledge/Skills: Demonstrates extensive abilities and/or a proven record of success as a team leader providing operational leadership, driving cross functional partnership and leading complex change within the organization in the following areas:
Functional Team Management Managing and prioritizing multiple tasks, and competing priorities, leveraging project management, critical thinking, and problem solving skills, especially when managing transitions of work to the AC team from the onshore team(s) Assist with interview support by replacing local interviewers Communicating difficult messages in a clear, concise, and professional manner; Developing an awareness of firm services and sharing knowledge with colleagues and leadership across functional teams; Managing team deliverables and resource workload; Collaborating across teams to mitigate risk and identify process improvements; Utilizing business focused writing, speaking, and presenting to communicate and negotiate across all levels of staff and management, adapting the messaging to the stakeholder Conducting research, compiling data and performing analysis; proposing changes in course, as necessary, based on performance and monthly results analysis, while exhibiting flexibility to navigate through unanticipated and/or nuanced situations; Leading, coaching and developing staff, following the PwC Professional framework; Possessing the ability to work both collaboratively and independently while leading a high performing team in the delivery of functional team deliverables; Influencing and building consensus with internal and external stakeholders in order to develop and implement policies and protocols, controls, and continuous improvement of operational processes; Utilizing knowledge of Human Resources strategy, policies, and systems; to include operating with a 'People First' mindset prioritizing the growth, development, well being and diversity of thought and experiences of our people; Working and collaborating with multicultural teams in multiple locations; Using multiple sources of information including broader stakeholder views to develop solutions and recommendations; Having the ability to build and maintain relationships with stakeholders and internal teams across all levels; Local Responsibilities Leverage Sr Manager for guidance, clarifications and escalations Contributing to a positive working environment by building relationships with team members from different disciplines with varying degrees of experience; Serving as a point of contact (POC) and/or escalation point for the team, for various assistance needs across the employee life-cycle including local questions / concerns, especially during Week 1 of onboarding Acting to resolve issues that prevent the team from working effectively, including assisting with technology and/or access issues, managing time off requests, arranging holiday coverage, etc.; Addressing substandard work or work that does not meet firm's/client's expectations; Support/Organize local team engagement activities by team and x-team; Accountability to People Ops functional Sr. Manager and dotted line to seconded Sr. Manager in Argentina; Todos los candidatos calificados serán considerados para trabajar en PwC sin importar etnia; credo; color; religión; nacionalidad; edad; discapacidad ; orientación sexual; identidad o expresión de género; predisposición genética o condición de portador; estado civil, o cualquier otra condición protegida por la ley. PwC se enorgullece de ser una organización inclusiva y brindar igualdad de oportunidades.
All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor DegreeDegrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Desired Languages (If blank, desired languages not specified)
EnglishTravel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date About Us You know us. We want to know you.
Your career is just that; yours. You choose it. You live it. You make it happen.To get the best from it, you need the best opportunities. That's why opportunities are at the heart of a career with us. Opportunities for you to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything.
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