Customer Service Representative (Spanish/English)

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in Spanish & English, applicants need to speak both languages.
Responsibilities:
Handle inbound calls, live chat and other service methodsProvide accurate, valid and comprehensive informationFollow communication procedures, guidelines, and policiesSupport other business units with customer liaison, accurately documenting customer requestsManage complaints by providing solutions and options within the time limits and following up to ensure resolutionGo the extra mile to engage customers Requirements: Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experienceCollege degree or aboveNative Spanish, and advanced English speakerHigh level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spiritAbility to work under pressure, strong communication skills and exceed beyond expectationPassionate for customer service industry and can accept to work under different work shiftsPassionate about the crypto industry Working at Binance • Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Balance life and work with flexible working hours and casual work attire
Learn more about how Binancians embody the organization's core values , creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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