Main Duties- The following is a non-exhaustive list of responsibilities and areas of ownership of the Project Manager :- Experience with Machine Translation and NLP work processes are recommended.- Technical Skills : JIRA, Confluence, Zendesk, and PowerBi.- Project planning, scoping, requirements gathering and validation with client.- Quoting, estimates, working with budgets are part of the regular daily tasks.- Identifying and working with the relevant client and internal stakeholders to plan and resource projects appropriately in terms of quality, cost, and schedule requirements.- Risk analysis and contingency planning (plan-do-check-act cycle).- Leading the internal and external team to successful execution and delivery of client projects.- Creating schedule and monitoring timeliness of delivery.- Managing the budget and controlling project costs.- Establishing and nurturing relationships with the customer, internal teams and external suppliers.- Overseeing project activities and ensuring resolution to any problems that may arise (corrective and preventive action).- Actively seeking ways to optimize delivery, client satisfaction, quality and profitability.- Reporting, both in written and verbal form, to internal and external stakeholders regarding Project scope, financials, progress and status, formally and on an ad-hoc basis as required.- Ensuring finance systems are kept up to date and accurate.- Process documentation and knowledge management.- Ensuring profit of project is maintained through the management of margin.Measures of Success- Delivery of services in line with core KPIs for project management, which include but are not limited to :- client satisfaction;- on-time delivery;- cost control and profitability;- revenue throughput;- client growth.Experience- Proven project management experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.- Knowledge of the translation industry and a keen interest in its technology, process, competitive landscape and emerging trends.- Demonstrated success at managing large accounts and / or projects.- Curiosity and creativity to question existing processes and approaches and innovate new ones.- Proven experience in development of processes and ideas.- Experience in financial management and budget to actual management.- Customer relationship management and business development skills to drive organic growth.- Must be available to travel for work related commitments.Other Relevant Skills- Energy and a positive attitude with excellent interpersonal skills.- The ability to lead large, diverse,virtual teams.- Excellent Written and verbal communication skills.- Strong organizational and problem-solving skills.- Effective presentation skills.- Ability to build and maintain strong client relationships.- Ability to manage multiple priorities in a time-sensitive and deadline-driven work environment.- Ability to cope with high pressure caused by one or more project management elements such as quality, turnaround time, resource or budget constraint.- Attention to details.- Ability to learn and master quickly the technology, tools and processes required by the account.- The ability to train a Project Coordinator on projects / processes.Education Level- Bachelor's degree ( from a college or university in related filed or relevant working experience.
