The Mosquito Squad Operations Manager is responsible for the successful day to day operations of the business and managing a team of Pest Control Applicators. The Operations Manager is committed to and responsible for delivering the highest level of customer service, ensuring customer retention and managing costs. The Operations Manager accomplishes this by actively training existing employees, interviewing and hiring new employees, maintaining technology tools and tracking product inventory.
If you are driven by leading others, seeing the results of your efforts reflected in a monthly P&L; and want to represent a stable, reputable brand, join the Mosquito Squad team!
RESPONSIBILITIES
• Meet or exceed client retention goals through efficient management of team expectations and day to day business execution
• Pest Control Applicator leadership and management to include: customer service best practices, how to apply 21-day Protective Barrier Treatment, promote and follow safety procedures, Insure all PPE is being worn, understand product label instructions and implement fleet managment, scheduling and interviewing for new hires
• Office Staff leadership and management to include: customer service best practices, cohesive working relationships, leveraging technology tools and people skills to provide outstanding customer service, CRM management and upkeep
• Maintain fleet of vehicles ensuring: regular scheduled maintenance, cleanliness, accurate stocking requirements and key tracking
• Track, order and stock appropriate product and inventory to maintain cost goals and ensure minimum day to day needs are available
• Execute, track and analyze marketing initiatives/investments to determine ROI and plan for future initiatives
• Provide timely reporting as needed
• Other duties as assigned
QUALIFICATIONS
• Outstanding and effective team leadership skills to include training and accountability of standards
• Demonstrated passion for excellent customer service
• Effectively present information in one-on-one and small group situations
• Previous pest control business management (preferred)
• Ability to create and execute a daily/weekly/monthly organizational structure to achieve goals
• Ability to execute structure within franchise requirements
• Excellent ability to manage multiple tasks and maintain a positive attitude
• Knowledge of and desire to learn and leverage technology
• Be the subject matter expert on Mosquito Squad offerings and process
• Must be able to lift a minimum of 65 lbs
• Must have valid driver's license and clean driving record
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Maybe subject to an on-site drug test
