Role Summary:The Customer Service Leader will act as the single point of contact to the customer for timely and satisfactory resolution of enquiries within the South Region for GE Gas Power
Essential Responsibilities:
- Act as the single point of contact to the customer for timely and satisfactory resolution of concerns
covering a wide variety of support services offered for assigned region, product, or coverage area.
- Responsible for knowledge of assigned region, coverage area, or product lines, their associated
configuration installations, and represents the most direct access to all appropriate internal
functions to support the customer.
- Establish and maintain contact to provide on-going technical and business support to assigned
customers in designated geographic region or coverage area.
- Participates in discussions about the future of the business requiring frequent and thorough
Interaction With Other Functions.
- Develops the year plan for the own function the basis of the framework of the strategic plan for
the whole unit.
- Presents projects plans, technical roadmaps, risks and recommendations to senior business
leaders (EB and SEB) within technical space and occasionally to senior leaders in partner
technical teams.
- Important business unit clients.
- Complex processes requiring involvement of many stakeholders both at the client side.
- Act As the primary point of contact to resolve technical issues at the site on a daily fashion.
- Provide presence at the site on a daily basis during working hours.
Qualifications/Requirements:
- Bachelor's degree from an accredited university or college.
- Minimum of 7-10 years of experience in Customer Service Management or equivalent position
- Good experience with ERP systems
- Experience in gas power industry in general and extensive knowledge of GT26 gas turbines and
technology and related auxiliary equipment and services
- Experience in administration of contracts (ie long term service agreements)
- Excellent organizational skills
- Ability to navigate at ease in a matrix organization
- Fluent in English and Spanish
Desired Characteristics:
- Excellent oral and written communication skills.
- Excellent interpersonal and leadership skills.
- Demonstrated ability to analyze and resolve problems.
- Demonstrated ability to lead programs / projects.
- Ability to document, plan, market, and execute programs.
- Established project management skills.
About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.comAdditional Locations:Argentina;Buenos Aires;
